Privacy policy

Who is responsible for your information

PowerCut provides inverter and lithium battery backup solutions from Randburg, Johannesburg to homes and businesses across Gauteng. For privacy purposes, the operator of this service is Astros Marketing (Pty) Ltd, which manages enquiries received through our contact form and related communication channels.

When you submit your details, you give us permission to process that information for legitimate business purposes connected to your request. We only use personal information that is relevant to assessing your backup power needs, arranging a site assessment, preparing a quotation or managing an installation or service request.

What information we collect from enquiries

We collect the information you choose to provide when you ask for assistance, request a callback or submit a service enquiry. This may include your name, contact details, suburb or town, property type, preferred system requirements and any notes you add about your current backup setup.

• Contact and identification details
• Address or site location in Gauteng
• Enquiry details about inverter and battery needs
• Service history, fault notes or commissioning requests
• Communication records relating to your query

We may also receive technical information from your browser when you use our site, such as device type, pages visited and general usage data. This helps us keep the enquiry process working properly.

Why we use personal information for backup power

We use personal information to respond to enquiries, arrange assessments, explain suitable backup sizing and support the services we provide, including inverter installation, battery installation, essential circuit wiring, changeover solutions, system commissioning, monitoring setup, battery expansions, fault checks and routine servicing.

• To answer your enquiry and provide requested information
• To schedule assessments or service visits
• To prepare system recommendations based on your load requirements
• To manage installations, commissioning and compliance support
• To keep records for administration, quality control and service follow-up

Where a system is grid-tied, registration with the relevant municipality may be required. Installations must be completed by a registered electrician and accompanied by a valid certificate of compliance, as applicable.

Sharing information with service partners

We may share personal information with qualified service providers where it is necessary to carry out your request. This can include electricians, technical contractors, logistics providers or administrative support teams working on our behalf. We only share the information needed for the task at hand.

We do not sell personal information. If information is shared for compliance, installation or servicing purposes, those parties are expected to handle it lawfully and keep it confidential. This is especially important where a site assessment or compliance process involves residential premises, business premises or municipal registration steps.

How we store and protect your details

We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse or disclosure. Access is limited to staff and approved service partners who need the information to perform their duties.

• Secure handling of enquiry records
• Controlled access to customer information
• Kept only for as long as required for business needs or legal compliance
• Safe deletion or archiving where records are no longer required

While no system can be guaranteed completely secure, we work to maintain a practical level of protection suitable for a South African trade business handling customer and project information.

Your POPIA choices

You may request access to the personal information we hold about you, ask us to correct inaccurate details, or request deletion where the law allows it. You may also object to certain processing activities or withdraw consent where consent is the legal basis for processing.

To exercise these rights, write to PowerCut through the contact page form and tell us what you need. We may ask for enough information to verify your identity before acting on a request. This helps us protect you against unauthorised changes or disclosure.

Cookies, updates and policy changes

Our site may use cookies or similar tools to improve basic site functionality and understand general usage patterns. You can adjust your browser settings if you prefer to limit cookie use, though some features may not work as intended.

We may update this policy from time to time to reflect changes in law, services or operational practice. Any revised version of this PowerCut page takes effect on the date shown on this page. If you continue to use our enquiry process after changes are made, that will be treated as acceptance of the updated policy.